Frequently Asked Questions

Questions? Call or text 250-490-6665 for personal service
Q: Where do I find the Terms & Conditions?
A: Terms & Conditions can be found here.
Q: Which wine region should I visit?
A: We can't say which region is the "best" as each of our tour regions are world class in both scenic beauty and wine quality. During peak season we often feature a daily tour of more than one region. Tell us your preferences and our concierge will find the right tour for you and your group.
Q: Do tours sell out? Should I book early?
A: Yes! Particularly during June through August. Book early to secure your tour. If your plans change you can change tour dates, or cancel up to 7 days prior to booking and receive a full refund (30 days if booking a private vehicle).
Q: Are reservations required?
A: Reservations are required for all of our tours and services. Keep in mind, we are a young company and may have available tours and charters even on short notice. Please call us directly 250-490-6665 if you wish to book on short notice, we will do our best to fulfill your request, including referring you to another tour provider if we cannot book you with us.
Q: How can I book a tour?
A: Contact us directly here or select a listing on our website and click "Book this Tour!".
Q: How long are schedules tours?
A: Sip of Summerland Wine Tours are approximately 2.5 - 3 hours of touring time.
Secrets of Summerland Wine Tours are up to 5 hours.
Similkameen Treasures Wine Tours and are 6+ hours.
Pickup and drop off times are generally in addition to this.
Q: Tour Times are approximate?
A: Most day tours begin at 10:00am. Pickup times vary with your location, most pickups begin around 9:30 am. Afternoon Sip of Summerland begins pickups at 3:00pm. Times may vary slightly as we offer door-to-door service for all our guests.
Q: Can I be picked up outside the pickup region of Summerland & Penticton?
A: Yes! There are 2 ways we can accommodate you.
1) Groups of 4 or more can join scheduled tours and be picked up in Peachland, West Kelowna, Kelowna, OK Falls, Oliver and Osoyoos. Additional fees will apply.
2) Groups of 1-14 can charter our 14 passenger sightseeing van by contacting us directly here. Your group enjoys their own sightseeing van and guide, destinations are fully customized to your preferences.
Q: How can I book a charter, shuttle or special event.
A: Charter our 14 passenger sightseeing van by contacting us directly here.
Q: Accommodations in the South Okanagan fill up during peak season, any tips on where to stay?
A: If you're shopping or searching for a place to stay, consider alternative lodging including B & B, guest houses and vineyard suites. We keep track of accommodation on winery properties, plus select locations throughout the South Okanagan Valley.
Q: Are there any taxes or fees added to the posted tour price?
A: 5% GST sales tax will be added to prices shown on website
Q: Should I tip the Driver/Guide, or the Winery / Restaurant Server?
A: Tipping is voluntary, originating from "To Insure Prompt Service". Your service will be no different whether you tip or not. Our staff will appreciate it if you wish to offer a gratuity. Ogopogo tour guides keep 100% of the tips they receive. For more on tipping in Canada, check out TripAdvisor. Some wineries may have tip or donation jars, tipping / donating is optional.
Note: If your tour INCLUDES the cost of lunch (Secrets of Summerland Tour), we tip your server 15% on your behalf. You may leave a little extra if you wish!